NAMATOVU MILLY KASOZI
Dedicated Hospitality Operations Specialist
Kampala, UG.About
Highly dedicated and detail-oriented Hotel Operations Specialist with 10 years of progressive experience in luxury hotels and institutions, consistently upholding the highest standards of cleanliness and guest satisfaction. Proven ability to excel in fast-paced environments, optimizing room preparation, laundry management, and public area maintenance. Leveraging strong communication, adaptability, and an exceptional work ethic, I am committed to contributing to operational excellence and enhancing guest experiences within a dynamic hospitality setting.
Work
Meal Card Dinner Foods Limited
|Hotel Operations Specialist
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Summary
Managed comprehensive hotel operations, ensuring high standards of cleanliness, guest satisfaction, and efficient service delivery within a fast-paced environment.
Highlights
Consistently prepared and maintained guest rooms to impeccable standards, contributing to high guest satisfaction scores and positive feedback.
Ensured pristine conditions across all public areas, including lobbies and restrooms, significantly enhancing the overall guest experience.
Provided exceptional service to a diverse clientele, effectively resolving guest inquiries and ensuring a welcoming and comfortable stay.
Adhered rigorously to safety procedures and protocols, maintaining a secure and compliant working environment for both staff and guests.
Collaborated effectively with culinary teams to maintain kitchen cleanliness and support meal preparation, upholding strict hygiene standards.
Demonstrated strong adaptability and commitment by consistently working various shifts, including nights, weekends, and holidays, to meet operational demands.
Contributed to overall team objectives by collaborating with colleagues and supervisors, ensuring seamless operations and achievement of institutional goals.
Education
The Hotel and Tourism Training Institute.Jinja uganda
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Certificate
Basic First Aid
Courses
Emergency Response
Basic Life Support
Injury Management
Crested Crane Hotel & Tourism Institute. Jinja,uganda[Uganda Diploma in Hotel Management]
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Diploma
Hotel Management
Courses
Hotel Operations
Guest Services
Housekeeping Management
Food & Beverage Operations
Buddo Secondary School
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Uganda Advanced Certificate of Education (UACE)
General Studies
Light Secondary and Vocational School Bulenga
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Uganda Certificate of Education (UCE)
General Studies
Languages
English
Swahili
Skills
Attention to Detail
Quality Assurance, Accuracy, Thoroughness.
Time Management
Scheduling, Efficiency, Prioritization.
Public Area Maintenance
Cleaning Protocols, Facility Upkeep, Hygiene Standards.
Cleaning Techniques
Sanitation, Disinfection, Equipment Operation.
Room Preparation
Housekeeping, Linen Management, Guest Room Setup.
Safety & Security
Emergency Procedures, Compliance, Risk Mitigation.
Adaptability
Flexibility, Problem-Solving, Change Management.
Communication Skills
Interpersonal Communication, Guest Relations, Team Collaboration.
Physical Stamina
Endurance, Manual Dexterity, Active Work.
Laundry Management
Textile Care, Inventory Management, Equipment Operation.
Cultural Awareness
Diversity & Inclusion, International Guests, Cross-Cultural Communication.
Basic Maintenance
Minor Repairs, Troubleshooting, Preventative Maintenance.
Teamwork
Collaboration, Support, Collective Goal Achievement.